Privacy Policy

blesbiochem.com is operated by BLES Biochemicals Inc. We are located at Unit 8, 60 Pacific Court, London, Ontario N5V 3K4, Canada.

We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. Questions or complaints about those practices can be submitted through our Contact Us page.

In this Privacy Notice, the terms “we,” “our” and “us” mean BLES Biochemicals Inc.

Effective Date and Scope

This Privacy Notice is effective as of May 26, 2017.

This Privacy Notice governs our practices with respect to personal information collected through blesbiochem.com and its online applications.

Personal information is information that identifies you or could be combined by us, our service providers or affiliates with other information to identify you. It may include your personal email address, home address, telephone or cellphone number, image, age, income and similar information when associated with you.

Personal information may also include details about whether you opened our promotional emails or how you used our website, if we can associate that information with you. If you are a business customer or prospective business customer, personal information does not include your title, business address or business telephone number when used to contact you in your business capacity.

We collect personal information when you create an account, make a purchase, communicate with us through a web form, submit a product review, complete a survey or otherwise provide personal information. For example, we may request payment and identifying information to process a transaction and contact information to ship a product.

We may receive personal information from other sources. These may include payment processors, shipping companies, and promotional or marketing companies with whom you shared information and whom you permitted to provide that information to us.

We use your information to provide products and services and to manage our business operations. Examples include:

• registering and authenticating your account;
• fulfilling your requests for products and services;
• communicating with you about your requests;
• recommending or offering products and services based on inferred interests;
• communicating about customer service issues, product recalls or warranty service; and
• protecting the security and integrity of our websites and business.

We retain information for as long as necessary to fulfill the purposes for which it was collected or as required by law. We maintain a records retention and destruction program to destroy information when it is no longer needed or required.

Personalized Offers and Web Analytics

We automatically collect information when you visit our website to customize your experience. This can include the referring site, browser type, operating system type and version, language, Internet Protocol (“IP”) address, pages visited and time spent on those pages. We use this information for technical purposes, personalization and website improvement. For example:

• we use IP addresses to adapt pages for your geographical location;
• we analyze visits and navigation to detect problems and improve our website;
• we use information about products you viewed to make relevant suggestions; and
• we may track promotional email engagement to infer products and services of interest.

Your Ad Choices: Interest-Based Advertising

Our website may use pixels and cookies to recognize your browser when you visit other websites where third-party advertising providers may show advertisements based on your visit to our website. This is called “interest-based advertising.”

These pixels and cookies are generally valid for a limited period, usually no more than 90 days. We require our advertising providers to participate in the Digital Advertising Alliance of Canada’s AdChoices program. Visit YourAdChoices.ca to learn more and opt out of interest-based advertising.

If you opt out, you may still see our advertisements on other websites, but they will not be customized using your browsing history on our website. Blocking website cookies may prevent certain website functions from working properly.

Regarding Children and Minors

Our website and its services are not directed to children under 13. We will not knowingly collect personal information about a child under 13.

We do not allow minors—persons under the age of majority where they reside—to create accounts, make purchases, or enter contests or promotions.

Do We Disclose Your Personal Information to Others?

We may share personal information with service providers that support our business operations, such as shipping, marketing and promotional services. We require service providers to keep personal information secure and not use or disclose it for purposes other than providing services on our behalf, unless we or they have obtained your consent.

We may transfer information in connection with a merger, sale, insolvency or bankruptcy proceeding, corporate reorganization, stock sale or other change in corporate control. We may also disclose information to collect a debt or where legally permitted in connection with an investigation of a possible breach of law.

Law Enforcement Requests

We will disclose personal information without your knowledge or consent if required by an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure.

Storage Outside of Canada

Personal information may be used or stored by us or our service providers outside Canada. We require service providers to safeguard personal information. Information used or stored outside Canada is also subject to the laws of the country where it is used or stored.

Preference Centre

If you register for an account, you may choose which marketing and promotional emails and communications you receive. You may also store information such as home and shipping addresses and payment information, review your order history and product reviews, and track shipments.

You can modify your information by logging into your account. A submitted product review cannot be modified, but it can be deleted. You may also choose to close your account, after which product reviews will be attributed to a “former user.”

If you do not reactivate your account within three months, we will permanently delete the account. You may also request deletion through our Contact Us page. We may retain information for audit purposes or to comply with legal obligations. We may de-identify information for research and analytics, product improvements and sharing with third parties. We prohibit employees and third parties from attempting to re-identify it.

Access, Corrections and Complaints

If you have an account, log in to access or modify the personal information stored with it. For help accessing other personal information, or to raise a question or concern, please contact our Chief Privacy Officer through our Contact Us page.

We use administrative, technical and physical measures to safeguard personal information against unauthorized access, disclosure, theft and misuse. These include passwords, graduated access levels, secure servers and employee education. We do not publish all security measures because doing so may reduce their effectiveness.

No company can fully eliminate the risks of unauthorized access, hacking, data loss or security breaches, and no website is completely secure. Do not transmit information through our website if you consider it sensitive.

Links to Third-Party Websites and Social Networks

Our website may link to third-party websites or social networks for your convenience. We do not control those websites and cannot guarantee that their privacy practices meet our standards. Your use of a third-party website is at your own risk and is governed by its privacy policy.

If you connect our website with a social network, we may be able to publish updates through that connection or personalize your website visit using your social profile. You can terminate the connection or change how the services interact through your social network privacy settings. You can also log out of the social network before visiting our website.

Notice to Persons Outside Canada

This Privacy Notice provides a short summary followed by detailed information, allowing you to review the topics most relevant to you.